Terms of Service

These terms are an agreement between you and Fortress Development Group LLC, a Texas limited liability company ("we", "us"), which operates Declutter.ai (the "Service"). By creating an account you agree to them. If you use the Service for a company, you confirm you can bind that company to these terms.

1. What the Service does

The Service connects to email accounts you choose, moves messages between folders, extracts dates and requests into a daily summary email, and tracks messages that may be waiting on a reply. It uses automated rules and artificial intelligence. It does not delete messages and does not send email from your mailbox.

2. Your account

• You must be at least 18 and able to form a binding contract.
• You may only connect mailboxes you own or are authorized to manage.
• You are responsible for the app passwords you provide and for revoking them at your provider when you want access to stop.
• Keep your account email secure. Anyone with access to it can sign in.

3. The Service is an assistant, not a guarantee

Automated sorting and extraction make mistakes. A message can be filed when it should have stayed in your inbox. A deadline can be missed, misread or given the wrong date. The daily summary is a convenience. It does not replace reading your mail, keeping your own calendar, or the advice of your lawyer, accountant or lender. You remain responsible for every deadline, payment, contract and obligation in your mail.

Warnings about wires or payment changes are a reminder, not a fraud check. Always verify payment instructions by phone using a number you already trust.

4. Trials, billing and cancellation

• A card is saved at signup without a charge. A one-time 7-day trial starts only when you choose go-live, with a reminder 2 days before the first charge. Unless you cancel before the trial ends, your card is charged at the end of the trial and then at the start of each billing period.
• Subscriptions renew automatically until canceled. You can cancel any time from your account page. Cancellation stops service and removes app passwords immediately, with no partial refunds. Canceling during a trial ends it without a charge. Once cancellation takes effect, processing of your inboxes stops.
• Fees are not refunded for partial periods, except where the law requires it or where we choose to at our discretion.
• Promotional prices apply only as described in the offer. We may change prices for future billing periods with at least 30 days' notice by email. Founding plan pricing stays in place for as long as that subscription remains active without interruption.
• Referral credits have no cash value and may be withdrawn if they were earned through self-referral or abuse.

5. Acceptable use

Do not use the Service to access mail you are not authorized to access, to probe or overload our systems, to test stolen credentials, to reverse engineer the Service, or to break any law. We may suspend accounts that do.

6. Your data

You own your mail and your data. You give us permission to access and process it only to provide the Service, as described in our Privacy Policy. We do not sell your data and do not use your mail to train AI models.

7. Third-party services

The Service depends on your email provider, our AI provider, our payment processor and our hosting provider. Changes or outages at those companies, including a provider disabling app passwords, can interrupt the Service. We are not responsible for them.

8. Availability and changes

We aim to run the Service every 10 minutes and to deliver the summary every morning, but we do not promise uninterrupted operation. We may change or discontinue features. If we discontinue the Service entirely, we will give 30 days' notice and refund any prepaid fees for the unused period.

9. Disclaimer

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost deals, missed deadlines, late fees, penalties or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

11. Indemnity

You agree to defend and indemnify us against claims arising from mail you connect without authorization or from your breach of these terms.

12. Ending the agreement

You can stop using the Service and delete your account at any time. We may suspend or end your account for a material breach of these terms. Sections 3, 9, 10, 11 and 13 survive.

13. Law and disputes

Texas law governs these terms, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in Harris County, Texas, and both parties consent to that jurisdiction.

14. Changes to these terms

We will email you at least 30 days before a material change takes effect. Continuing to use the Service after that means you accept the change.

15. Contact

Fortress Development Group LLC, Houston, Texas · hello@declutter.ai